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Your personal data that you shared with us through the form above may be processed by HSBC Bank A.Ş. as specified in the Notification on Personal Data Protection.

We are always here to listen.

At HSBC, customer satisfaction is always our top priority. We truly appreciate receiving your opinions and feedback to improve our products, services and processes.

To fully meet your expectations and to provide the right and most proper solutions, please use one of the following channels to submit compliments, suggestions, feedback or complaints about our products and the services you have received.

Telephone Banking
(+90) 850 211 0 111
Customer Dissatisfaction Line
(+90) 850 211 0 114
HSBC Branches
Head Office:
HSBC Bank A.Ş. Esentepe Mah. Büyükdere Cad. No: 128 34394 Şişli / İstanbul

We have a complaint handling process in place, details of which are provided below

We will always try to resolve your complaints there and then. We will fully investigate all the issues you have raised, contact you with the outcome as quickly as we can.
Sometimes it may take a little longer to resolve matters – if this is the case, we will keep you updated regularly by SMS and e-mail on the 2nd, 7th and 14th day after the receipt of your complaint or by phone. And we will also inform you throughout the process until the complaint is resolved, specifically in cases where detailed system investigation and improvement are required..
If you are not satisfied with the response and /or outcome you have received, Retail customers may apply to The Banks Association of Türkiye for arbitration purposes by using written communication channels or means or e-Government Gateway application within a period of sixty days following response date of our Bank. You can find out more or apply to TBA Customer Complaints Arbitration Panel through www.tbb.org.tr
In case you consider that your inquiry /complaint related to capital market activities other than stock exchange transactions could not be partially and/or fully resolved to your satisfaction; you may apply to Türkiye Capital Markets Association (TCMA) Customer Complaints Arbitration Panel within a period of sixty days following response date of our Bank. You can find out more or apply to TCMA Customer Complaints Arbitration Panel through of www.tspb.org.tr

TBA Customer Complaints Arbitration Panel(This page will be opened in new tab)

Communique On Composition and Operation Principles and Procedurs of Customer Complanits Arbitration Panel(This page will be opened in new tab)

TBA Customer Complaints Arbitration Panel Memorandum of Information(This page will be opened in new tab)

TBA of Türkiye Customer Complaints Arbitration Panel Application Form(This page will be opened in new tab)

TBA of Türkiye Customer Complaints Arbitration Panel Information Poster(This page will be opened in new tab)

Türkiye Capital Markets Association (TCMA) Customer Complaints Arbitration Panel

TCMA Customer Complaints Arbitration Panel Guideline

TCMA Customer Complaints Arbitration Panel Application Form